Elegant Hotels Group plc is committed to following policy that protects your privacy. This privacy policy covers visitors to the Elegant Hotels Group plc website (the “Site”).

By using the Site you are agreeing to the terms of this privacy policy. We may modify or update this privacy policy from time to time, so please review it periodically. If you have any queries regarding this privacy policy or complaints about our use of your information please contact us and we will do our best to deal with your complaint or query as soon as possible.

Use of Cookies

To enable features at the Site, we may assign one or more 'cookies' to your Internet browser. Cookies, amongst other things, speed navigation though our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customised content.

A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer's hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.

We use cookies to collect and maintain aggregated data (such as number of visitors) to help us see which areas are most popular with our users and improve and update the content on our Site.

We use this aggregated data only as explained in this privacy policy. We do not connect aggregated data to any name, address, or other identifying information.

Data protection

We will only obtain personal data from you for specified and lawful purposes and any personal data that we obtain will be processed fairly and lawfully. In particular, we do not disclose personal information to third parties, except where you have given your consent or where we have a legal obligation to do so.

Uses of personal data

When you request information through this Site, we need to know your e-mail address or, where you wish it to be sent by post, your name and postal address. We use this to send to you the information you request in the form that you require. We do not provide your details to third parties for any marketing or promotional purposes. We will only process the individual data that you provide to us for the intended purpose (which will be apparent in the context in which you submit it and/or because the Site states the intended purpose). We will take all reasonable steps to ensure that the data held is adequate, relevant and not excessive for this purpose.

Security

We take all reasonable steps to protect the confidentiality and security of your personal information. You acknowledge that although we exercise adequate care and security there remains a risk that information transmitted over the Internet and stored by computer may be intercepted or accessed by an unauthorised third party.

Accuracy

We take all reasonable steps to keep your personal information accurate and, where necessary, up to date.

Retention of data

We take all reasonable steps to retain data only for the duration of the purpose for which it was obtained. When requested, we will delete personal information from current operational systems where it is no longer required. We may need to continue to hold some details about you after your relationship with us has ended, for example for legal and regulatory purposes.

Elegant Hotels Group plc shall endeavour to ensure that any personal information and/or data it holds is kept secure. However, we cannot accept any liability for information obtained through unauthorised access to the Site.

Your rights

We take all reasonable steps to uphold your rights to protect your personal data, including the right to obtain information on, update or amend any personal data on you that we hold. You also have a right to access the personal data we hold about you. If you wish to obtain a copy of this information, update your details or remove your personal data from our records, please contact us.

Accessibility

Elegant Hotels Group plc endeavours to make the Site accessible to all Internet users and to meeting the requirements of the Disability Discrimination Act 1995. We are engaged in an ongoing review of compliance and will act quickly to address areas of non-compliance. Elegant Hotels Group plc welcomes input and advice from our Site users. If you should be aware of any non-compliance with the Act, and/or general best practice in this respect, please contact us.

For more information, please read our Terms of use.